To our Ottega community:
The past few weeks have been full of uncertainty as we, as a nation and world community, deal with the COVID-19 crisis. It is our privilege to continue to support you and your family with our products delivered to your home.
As our teams work hard to adapt to a changing environment, including labor shortages and increased demand, it is likely that in the weeks ahead our customers may experience changes to the usual Ottega experience. With that in mind, we wanted to share you can expect at this time:
The good news: We are a robust e-commerce shop and can operate remotely. We are also extending FREE Tracking to all of our customers during these tough times.
The bad news: You may experience delays with orders being shipped, response times being slow from our customer care teams, and some of our inventory will not be available for the time being.
As of now, all mail and shipping services are operating normally, but some of our warehouse operations are being impacted. Our normal fulfillment window might extend by a few days, but we are committed to supporting our customers and community. We appreciate your patience and understanding during this unprecedented time.
If you have any questions reach out to our Customer Care team, but please note reponse times will be delayed.
Thank you for being a part of our Ottega community. Be well and stay healthy at home.
The Ottega Team